TERMS AND CONDITIONS
General Terms & Conditions
Introduction
Welcome to the MyFootMedic website. By accessing or using this website, or by booking an appointment or purchasing products or services from us, you agree to be legally bound by the following Terms & Conditions, which incorporate our Privacy Policy.
If you disagree with any part of these terms, please do not use our services.
“MyFootMedic” or “MFM” refers to My Foot Medic Limited (Company No. 11635935), registered in England and Wales.
The term “you” refers to the user of our website or any patient using our services.
Website Use
- Website content is provided for general information only and is subject to change without notice.
- We do not guarantee the accuracy, completeness, or suitability of any information contained on this website and exclude liability for inaccuracies or errors to the fullest extent permitted by law.
- All content is protected by copyright. Reproduction or distribution of any material without prior written consent is prohibited.
- Unauthorised use of this website may give rise to a claim for damages and/or constitute a criminal offence.
- External links are provided for convenience only. We are not responsible for the content or accuracy of external websites linked to or from our site.
Clinical and Booking Policies
- All practitioners are HCPC registered. You may verify credentials via: https://www.hcpc-uk.org/check-the-register/.
- We operate a 24-hour cancellation policy. Missed appointments or cancellations made with less than 24 hours’ notice are chargeable in full.
- Deposits:
- Certain appointments, including new patient consultations and specific treatments, require a pre-paid deposit at the time of booking.
- If a patient cancels or reschedules with less than 24 hours’ notice, or fails to attend, the deposit will be retained in full by the clinic.
- For cancellations made more than 24 hours before the appointment, deposits may be transferred to a future booking.
- Late arrivals (more than 10 minutes past the scheduled time) may be refused treatment and charged as a missed appointment.
- Patients are required to complete a medical history form prior to treatment. Failure or delay in completion may result in a shortened appointment time or rescheduling.
- The clinic reserves the right to cancel or rearrange appointments due to unforeseen circumstances and will provide as much notice as possible.
- We reserve the right to request full payment in advance for future appointments if you have previously missed appointments or cancelled with less than 24 hours’ notice.
Use of AI in Treatment Notes
In line with modern clinical practice, MyFootMedic uses secure AI-based tools as clinical scribes to assist in creating and formatting treatment notes.
These tools do not make clinical decisions; they are used solely to assist with accurate and efficient documentation, allowing our clinicians to dedicate more time to your care and less time on administrative tasks.
By booking an appointment, you consent to the use of AI in the preparation of your treatment notes.
If you wish to opt out of this process, please contact us before your appointment at info@myfootmedic.com.
All data processed through AI tools is handled securely and in accordance with GDPR and our Privacy Policy.
Clinical Right to Decline or Withdraw Treatment
We reserve the right to:
- Decline or withdraw treatment without notice if deemed necessary under HCPC standards of conduct, performance, and ethics.
- Refer patients to another provider where clinically appropriate or where safety concerns arise.
Product Terms & Warranties
Orthotics Warranty
Coverage Period
- Fully custom-made orthotics: 1 year from the date of purchase
- Modified prefabricated orthotics: 6 months from the date of purchase
What’s Covered
Our warranty covers defects in materials and workmanship under normal use and service. This includes:
- Structural integrity of the orthotic shell
- Delamination of top covers or postings
- Premature breakdown of materials
What’s Not Covered
This warranty does not cover damage caused by:
- Accidents, misuse, or abuse
- Improper care or maintenance (shoe horn damage, over-heating, improper cleaning, purposeful damage, water damage, animal damage and other issues related to improper care determined by MyFootMedic or the manufacturing laboratory)
- Normal wear and tear
- Alterations or modifications not performed by our office
- Use in a manner inconsistent with the prescribed purpose
Terms and Conditions
- Full Repair or Replacement: If a defect occurs within the warranty period, we will repair or replace the orthotics at no charge, at our discretion.
- Proof of Purchase: A valid proof of purchase must be presented to claim the warranty.
- Non-Transferable: This warranty is non-transferable and applies only to the original purchaser.
- Evaluation: All warranty claims are subject to evaluation by our clinical team to determine if the issue falls under warranty coverage.
- Shipping: Patients are responsible for shipping costs to return the product for warranty service. We will cover the cost of shipping the repaired or replaced product back to the patient.
- Adjustments: Minor adjustments required for comfort or fit within the first 90 days of purchase will be provided free of charge.
How to Claim Warranty
If you experience any issues with your custom orthotics that you believe are covered under this warranty, please:
- Contact our clinic to discuss the problem, and if appropriate, obtain authorisation for adjustment/replacement.
- Clean the orthotics thoroughly before bringing them in for our assessment.
- Include a detailed description of the issue and provide your contact information with the orthotics when you hand them over to our reception staff.
Legal & Liability
This warranty gives you specific legal rights. Our responsibility for malfunctions and defects in orthotics is limited to repair and replacement as set forth in this warranty statement.
- All services and goods are used at your own risk.
- MFM is not liable for indirect losses or damages except where required by law.
- These terms are governed by the laws of England, Northern Ireland, Scotland and Wales.
Contact
If you have a complaint or enquiry, please email: info@myfootmedic.com. We aim to resolve concerns promptly.